.png?w=600&h=80)
PRODUCT
1.Producing time
▪ Processing time: 3-12 days by 100% Handmade
▪ Shipping time: Generally 5-7 days by FedEx/Ups/Dhl
Generally, you will receive your purchase in 1-3 weeks after order is placed. For quantity order, please contact us at info@anthoygallery.com to confirm the accurate time frame.
2.Packing
Every AnthoyGallery piece is packaged with care and follows our standardized, professional process. We know your artwork is precious, so we’ve designed several packaging methods to keep it safe on its way to you:
- Ships in a cardboard box
For large artworks that are stretched or framed, we use strong, protective cardboard boxes. Each piece is supported with plenty of cushioning so it arrives safe, flat, and ready to hang.
- Ships in a crate
For small stretched or framed artworks, or for very large and heavy pieces, we use custom-built wooden crates. These crates are designed for global art shipping, tightly sealed, and packed with materials that keep the artwork securely in place throughout its journey.
- Ships in a tube
For canvas-only orders, your piece will arrive rolled in a dent-resistant tube. This method is especially safe for oversized works and also keeps shipping costs lower. Once it arrives, you can easily have it stretched (placed on wooden stretcher bars) or framed by a local framer.
For works on paper, we highly recommend sending them straight to your framer upon delivery for careful, professional unrolling.
3.Can I update my order at any point?
Orders cannot be updated after they have been shipped. If you need to make a change to your order, contact info@anthoygallery.com and we will do our best to accommodate you.
4.Can I cancel my order?
Yes, as long as the item has not been shipped. Please contact info@anthoygallery.com or log into your account if you need to cancel your order.
SHIPPING
1.Do you ship overseas?
Yes, Free shipping all over the world.
2.What shipping carriers do you use?
We use DHL, FedEx, UPS.
3.How long will it take to get my order?
▪ Processing time: 3-12 days by 100% Handmade
▪ Shipping time: Generally 5-7 days by FedEx/Ups/Dhl
Generally, you will receive your purchase in 1-3 weeks after order is placed.
RETURNS AND EXCHANGES
1.What is your return and exchange policy?
Hassle-free returns and exchanges.
- Return it for a FULL refund or get a replacement just as easy as you purchase it.
- We want happy customers! For any reason, if you don't like the painting you received, you can return it in its original package and condition in 30 days on the receipt of it. Please contact info@anthoygallery.com.
2.How long does a refund take to process?
Once we receive the returned items, it will take up to 3 business days for us to process the refund.For PayPal account holders,up to 3 business days for the transaction to appear on your PayPal accountFor credit card refunds.between 7-14 business days for the transaction to be completed.
3.Lost & Damages.
We pack all paintings in strong Paper tube very carefully, normally it arrives safely. However, sometimes, it might arrive damaged, so, VERY IMPORTANT! Unpack the package in front of the courier, if it's damaged, please follow the below STEPS:
Please ask courier man to write “the item is damaged/broken” or something like that on the waybill. You can keep your package after you and courier man both confirm the damages.
Please take photos of the broken package (every side of it) and damages on painting to me, Let me deal with courier companies and will arrange to deliver a new painting immediately.
If courier man just leave package at your door, there is no way you can confirm damages in front of courier man, please ignore NO.1, do No.2 above.
Keep the damaged painting and the package until the problem is solved.
OTHER
1.What forms of payment do you accept?
AnthoyGallery currently accepts Visa, MasterCard and American Express. AnthoyGallery also accepts payments made through PayPal.
I don’t have a PayPal account. What should I do?
You may be able to pay with a card via PayPal without a PayPal account. Here’s how:
1) Click Check out with PayPal and you’ll be redirected to PayPal. Instead of choosing to pay with your PayPal account, select Pay with Debit or Credit Card.
2) You'll be prompted to fill in your billing and credit card information.
3) Enter your email address so PayPal can send you a receipt.
4) Click Continue to return to AnthoyGallery . Your payment isn't sent until you click Submit order on AnthoyGallery.
2.International Taxes & Duties
Please note that once your order arrives in the country of destination, local guidelines apply and your order may be subject to import taxes and local duties. These taxes and duties are not included in your purchase price and are the responsibility of the customer. However, if applicable, we will support with any communication of information with customs as necessary.
3.Any question?
You can contact us through info@anthoygallery.com. We will be happy to assist you.